Legal · Terms

Updated 3 September 2026

Terms of Use

Effective date: 3 September 2026 · Last updated: 3 September 2026

These Terms of Use (the “Terms”) are the agreement between you and ANKO SOLUTIONS L.L.C (“we”, “us”, “our”) for the use of Easly (the “App”), our skin-tracking application for iOS and Android.

By installing or using the App you agree to these Terms and to our Privacy Policy. If you do not agree, do not install or use the App.

Read sections 5 and 6 before you rely on anything the App tells you. Easly is not a medical device, and its findings are statistical associations in the data you logged — not clinical judgements. Sections 17 and 18 limit what we are liable for. Section 21 sets the governing law.

1. Who we are


Company	ANKO SOLUTIONS L.L.C
Commercial registration no.	1778509
Licence no.	1084972
Registered address	Office 2401 A-33, Clover Bay Tower, Marasi Drive, Business Bay, Dubai, United Arab Emirates
Contact	a@anko.solutions

2. Eligibility

You must be at least 16 years old to use the App — or older, if the law where you live sets a higher age for consenting to the processing of health data. By using the App you confirm that you meet that age and have the legal capacity to enter into these Terms.

The App is for personal, non-commercial use. Do not use it to assess anyone else’s skin, and do not use it in a clinical, diagnostic, insurance, employment or research setting.

3. What Easly does

Reads a selfie you take and returns a skin balance score out of 100 with separate barrier, hydration, texture and complexion readings.
Keeps a diary of your days — food, sleep, stress, routine, products, medications, menstrual cycle — and attaches the weather for your region.
Compares the days you logged something with the days you did not, and reports factors where the difference holds up.
Runs elimination trials so you can test one suspect at a time.
Suggests a daily watch-out and recipes filtered against the things you exclude.
Reads product ingredient lists with on-device text recognition and compares them with your exclusions.

The App changes. We add, alter and remove features, and we may do so without notice, though we will not remove a core paid feature during a subscription period you have already paid for without offering a remedy.

4. There is no account, and your data is on your device

The App has no sign-up. Your logs, patterns and trials are stored in the App’s private storage on your device, not on our servers. You are responsible for your device: if you delete the App, reset the device, or lose the phone, that data is gone and we cannot restore it. There is no cloud backup and no transfer between devices.

5. Easly is not medical advice

Easly is not a medical device. It does not diagnose, treat, cure or prevent any condition, and nothing it shows you is a diagnosis, a prescription or professional medical advice. It is a tool for recording what happens to your skin and noticing correlations in your own records.

You agree that:

you will not use the App as a substitute for consulting a dermatologist, physician, pharmacist or other qualified professional;
you will not start, stop or change any medication, prescribed treatment or diet because of something the App told you, without professional advice;
you will seek medical attention for skin that is painful, spreading, bleeding, infected, or not improving — and for anything that concerns you;
if you are pregnant or breastfeeding, have a diagnosed skin or endocrine condition, an eating disorder, or a food allergy, you will talk to your doctor before acting on any suggestion the App makes.

Suggestions to remove a food from your diet are experiments in a tracking app, not nutritional advice. Removing foods can affect your nutrition. That is your decision and, where it matters, your doctor’s.

6. What the analysis can and cannot do

The score is an estimate. It is produced by an automated model from a single photograph. Lighting, camera, angle, make-up, image compression and the model itself all affect the result. Two photos of the same skin can score differently. Treat the direction of change over many days as the signal, not any single number.

Patterns are correlations, not causes. Easly reports where a factor and a change in your score line up across the days you logged. Overlapping factors, days you forgot to log, and plain coincidence all limit what that can mean. The App holds a finding back until the difference persists, and it will tell you when nothing is conclusive — but a reported pattern is still a hypothesis about you, not a proven fact.

The product check reads a label, not a product. On-device text recognition can misread small print, curved packaging and poor light — check what it read before you trust the verdict. Ingredient lists say what is inside, not how much: a trace of something can be harmless where a lot of it is not, and the App cannot tell the difference. It is a second pair of eyes, not a safety certification, and it is not a substitute for a patch test or an allergist.

Weather and recipe data come from third parties (Open-Meteo and TheMealDB). We do not control their accuracy or availability.

7. Licence

We grant you a personal, revocable, non-exclusive, non-transferable, non-sublicensable licence to install and use one copy of the App on devices you own or control, for your own personal use, subject to these Terms and the rules of the store you downloaded it from.

8. Your content

You keep all rights in the photographs, notes and log entries you create (“Your Content”). We claim no ownership of them.

By submitting a selfie for analysis you grant us a limited licence to transmit, resize and process that image through OpenAI solely to provide the analysis to you. We do not retain the selfie after analysis. The selfie and readings derived from it may be kept only on your device as part of your timeline; see the Privacy Policy.

We will not publish Your Content, use it in marketing, sell it, or use it to advertise to you. You confirm that any photograph you submit is of yourself and that you have the right to submit it.

9. Free and paid features

Free, always: logging your day, taking and keeping your photos on your device, the skin balance score, your streak and your reminders. Without data the App has nothing to show you, so we do not charge for producing it.

Easly Premium unlocks what those logs add up to: the patterns the App finds, elimination trials, the Your day tab with daily watch-outs and filtered recipes, and the product checker.

We may change which features sit on which side of that line for future purchases. Changes will not remove a feature from a subscription period you have already paid for.

10. Subscriptions

Easly Premium is sold as an auto-renewing subscription through the store you installed the App from. The available terms and their prices are shown in the App before you buy, in your local currency, inclusive of any tax the store collects.

Common to both stores:

Payment is taken by Apple or Google, not by us. We never receive your card or bank details.
The subscription renews automatically at the end of each period at the then-current price, unless you cancel at least 24 hours before the period ends.
Cancelling stops the next renewal. It does not shorten or refund the period you are already in — you keep Premium until that period expires.
Deleting the App does not cancel a subscription. Cancel it in the store.
We currently offer no free trial. If we introduce one, its length and terms will be shown in the App before you accept, and an uncancelled trial converts to a paid subscription at the end of the trial period.
Promotional codes and introductory prices apply to the first period only, unless stated otherwise, and the subscription renews at the standard price after it. They cannot be combined, resold or applied retroactively.
If we raise the price of your subscription, the store will notify you and ask for your consent before the new price applies, as its rules require.

Apple App Store

Manage or cancel at Settings → [your name] → Subscriptions on your device. Your Apple Account is charged at confirmation of purchase and again within 24 hours before each renewal.

Google Play

Manage or cancel in the Play Store → Menu → Subscriptions. Your Google Play payment method is charged at confirmation and again on each renewal date.

11. Refunds

Purchases are made through Apple or Google, so refunds are handled by them under their own policies — we cannot issue, reverse or guarantee one.

Apple: request a refund at reportaproblem.apple.com.
Google: request a refund through the Play Store order history.

Where the law where you live gives you a statutory right of withdrawal or a refund right that Apple’s or Google’s policy does not satisfy, that right stands and you may contact us to exercise it.

12. Acceptable use

Do not:

upload a photograph of anyone but yourself, or any image you do not have the right to submit;
use the App to give anyone else a skin assessment, or present its output as a professional or clinical opinion;
reverse-engineer, decompile, or attempt to extract the source code, models or prompts behind the App, except to the extent that applicable law expressly permits it;
probe, scan, overload or interfere with our services, bypass authentication or rate limits, or automate requests to the analysis service;
resell, sublicense, rent or commercially exploit the App or any output of it;
upload unlawful, abusive or infringing content, or use the App to break any law.

We may suspend or end your access if you do any of these.

13. Third-party services

The App relies on services we do not control — Apple and Google platform and billing services, OpenAI, Firebase, AppsFlyer, Meta app events, Open-Meteo, BigDataCloud and TheMealDB. Their terms govern their own services, and we are not responsible for their acts, omissions, accuracy or downtime. Which service receives what is set out in the Privacy Policy.

14. Intellectual property

The App, its name, logo, design, text, models and all software are owned by us or our licensors and are protected by intellectual property law. These Terms grant you a licence to use the App, and no other rights. Recipe and weather content belongs to its respective providers and is used under their terms — Open-Meteo data is used under CC BY 4.0.

15. Availability

We aim to keep the App working but do not promise uninterrupted availability. Features that depend on a network — the skin analysis, weather, recipes — will not work offline or when a provider is down. We may suspend the service for maintenance, and we may stop offering the App in a country or discontinue it altogether; if we discontinue it, we will give reasonable notice in the App and stop charging for renewals.

16. Termination

You may stop using the App at any time by deleting it (cancel any subscription in the store first — see section 10). We may suspend or terminate your access if you breach these Terms, if we are required to by law, or if we discontinue the App. Sections 5, 6, 8, 14, 17, 18, 19 and 21 survive termination.

17. Disclaimer of warranties

To the fullest extent the law allows, the App is provided “as is” and “as available”, without warranties of any kind, express or implied, including any implied warranty of merchantability, fitness for a particular purpose, non-infringement, accuracy, or that use of the App will improve your skin, identify a cause, or be uninterrupted or error-free.

Some jurisdictions do not allow the exclusion of certain warranties. Where that is the case, the exclusions above apply only to the extent permitted, and nothing here limits any non-excludable statutory right you have as a consumer.

18. Limitation of liability

To the fullest extent the law allows:

we are not liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for loss of data, profit, goodwill or opportunity, arising from your use of the App;
our total liability to you for all claims relating to the App is limited to the greater of (a) the amount you paid us for the App in the 12 months before the claim arose, or (b) USD 50.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be excluded.

19. Indemnity

You agree to indemnify and hold us harmless from claims, damages and reasonable costs arising from your breach of these Terms, from content you submit that you had no right to submit, or from your use of the App in a way these Terms prohibit.

20. Changes to these Terms

We may update these Terms. The date at the top always reflects the current version. For material changes we will give notice in the App before they take effect. Continuing to use the App after that means you accept the updated Terms; if you do not accept them, stop using the App and cancel any subscription.

21. Governing law and disputes

These Terms are governed by the laws of the Emirate of Dubai and the applicable federal laws of the United Arab Emirates, without regard to conflict-of-law rules. The courts of Dubai have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the App.

If you are a consumer resident in the EEA, the UK, Switzerland or another jurisdiction whose law gives you a non-waivable right to bring proceedings in your place of residence or to the protection of your local consumer law, that right is unaffected by this section.

Before starting proceedings, please write to a@anko.solutions — most things are faster to fix than to litigate.

22. Apple and Google specific terms

These apply where you obtained the App from the Apple App Store:

These Terms are between you and us only, not with Apple. Apple is not responsible for the App or its content.
Apple has no obligation to provide maintenance or support for the App.
If the App fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price; to the maximum extent permitted by law, Apple has no other warranty obligation with respect to the App.
Apple is not responsible for addressing any claim by you or a third party relating to the App, including product liability, regulatory compliance, or consumer-protection claims.
If a third party claims the App infringes its intellectual property, we, not Apple, are responsible for the investigation and defence of that claim.
You confirm you are not located in a country subject to a US Government embargo or designated as “terrorist supporting”, and that you are not on any US Government list of prohibited or restricted parties.
Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

Where you obtained the App from Google Play, the Google Play Terms of Service also apply to that transaction, and Google is not a party to these Terms.

23. General

If any provision of these Terms is held unenforceable, the rest remains in force. Our failure to enforce a provision is not a waiver of it. You may not assign these Terms; we may assign them in connection with a merger, acquisition or sale of assets. These Terms and the Privacy Policy are the entire agreement between us about the App.

24. Contact

ANKO SOLUTIONS L.L.C Office 2401 A-33, Clover Bay Tower, Marasi Drive, Business Bay, Dubai, United Arab Emirates Commercial registration no. 1778509 · Licence no. 1084972 a@anko.solutions